Privacy Policy

This policy describes information handled through the NorthBridge website at ravo.net.au and when you contact us about a California apartment rental.

Information you provide

The inquiry form asks for your full name, email, preferred California city or area, rental type and message. Approximate dates and a phone number are optional. Please do not send Social Security numbers, banking information, payment details or identity documents through this website.

Why we use it

We use your details to review your rental inquiry, respond to you and discuss possible rental options. Submitting the form does not subscribe you to marketing emails. We may use the email address or optional phone number you provide to respond.

How the form handles information

Information is validated on the server and, when email is configured and accepts the message, sent to NorthBridgeInfo@gmail.com. The website does not maintain a database of inquiries or save message contents in its session or rate-limit files. If sending fails, the page reports the problem. The form does not send automatic replies.

Form entries may remain visible in your browser when correcting an error. The form page uses a no-store cache instruction. The website does not save form drafts in local storage.

Necessary providers and access

Our hosting provider processes website requests and form submissions. The configured email transport provider processes messages, and Gmail handles the receiving mailbox. NorthBridge team members handling inquiries may access those messages. Providers and team members may process information in the United States, Canada or other locations where their services operate.

We do not use advertising trackers or analytics services on this website. Photographs and other page assets are served from the website itself.

Security data and storage

The contact page uses an essential session cookie and a server-side security token to protect the form. The token expires after 30 minutes. Server session files contain security state and, briefly after a successful submission, a confirmation flag; they do not contain your inquiry details.

To limit repeated requests, the server keeps a keyed hash of the connecting IP address, request counts and time-window timestamps. It does not store raw IP addresses in this rate-limit file. Entries stop affecting requests after 15 minutes and are removed on subsequent submissions or by scheduled cleanup. Expired session files are removed by server or scheduled cleanup. The host’s cleanup schedule determines when inactive files are physically removed.

The hosting provider may separately retain access and error logs, including IP addresses, requested URLs, browser information and request times, and may keep backups. These records follow the hosting account’s configured retention and the provider’s practices.

Email retention

Inquiries accepted by the email system and subsequent correspondence remain in the receiving mailbox until deleted. Mail providers and hosting backups may retain additional copies under their own retention processes. This website does not automatically delete mailbox messages. Contact us to ask about retention or request deletion.

Your questions and requests

You can ask about your information or request access, correction or deletion by emailing NorthBridgeInfo@gmail.com. We may need information to verify and understand your request.

Contact

NorthBridge
US office: 13857 Ravenwood Dr, Saratoga, CA 95070, USA.
Canada office: 3337 Rue Clemenceau, Québec, QC G1C 7G8, Canada.

For details about the form cookie, see our Cookie Notice.